Frequently Asked Questions 

Frequently Asked Questions 

 
Turn the shoe over and measure the flat widest part of the flat D shape and take the first measurement on the size guide. 
 
For example if your heel measurement is 1cm then go for the Small. 
 
The tubes are flexible so they will stretch a little. 
 
KITTEN HEELS: You can chop the top off the tube to shorten the tube to get on easier. 
 
Petite - actual size 0.5mm - stretch to size 0.7mm 
Small - actual size 0.8mm - stretch to size 1.1cm 
Med - actual size 1.2cm - stretch to size 1.5cm 
 
We’ll happily ship anywhere. Please select from the drop down menu in your basket. 
Any queries please get in touch. 
Yes we do. 
If you are not happy with your order for any reason please get in touch straight away to discuss it. Items can be returned in their original condition and packaging within 14 days of delivery. Please be aware, we do not accept items for exchange due to increased postage costs. Please return your item with your order number and contact details and a refund will be issued on receipt. Please reorder via our website or we are happy to take orders over the phone. Please return using a trackable service, as we cannot be held responsible for items lost in the post. There is no refund on your P&P unless your order is proved to be faulty. 
All orders are dispatched within one working day. Next Day delivery orders must be received by 3.15pm Monday - Friday or by 11am on a Saturday. If you place a Next Day delivery order on a Friday, and wish to receive your delivery the following day, please opt for 'UK Special Delivery Saturday by 1pm'.  
 
Please note - we don't always work on a Saturday, if you order a Next Day delivery after 3.15pm Friday up until 11am on a Saturday, it may not be dispatched until the Monday after the weekend. Please do call us on 01329 317390 or email sales@cleanheels.co.uk if you need an item dispatched urgently.  
 
Any questions, please use the 'Submit form' on our contact page.  
You will receive one free plain pair of heelstoppers with every completed transaction (you must purchase heelstoppers to qualify for your free pair) We usually send the same size and colour as ordered, however, if you wish to receive a different size or colour, just leave a comment on the order form!  
Your free pair of plain heelstoppers will be added on dispatch and will not show up on your order or at checkout. This is not a buy one get one free offer, you receive ONE free plain pair per completed transaction.  
We do indeed, please call our office on 01329 317390 between 9am - 5pm Monday to Friday and until 11am on a Saturday.  
No. You can checkout as a guest without opening a PayPal account. You complete your payment first, then decide whether to save your information in a PayPal account for future purchases.  
Here's how it works -  
 
Click on 'confirm order & pay' 
You will be forwarded to the PayPal payment page 
Click on 'Pay with Debit or Credit card' 
Enter your card details to check out as a guest 
 
After reviewing your information, you can choose to save your information by creating a PayPal account.  
 
PayPals fraud prevention measures remain in place for buyers who use this checkout method.  
 
Alternatively, you can call us on 01329 317390. We would be more than happy to process your order over the telephone (and you still receive your free pair per transaction, plus you can use any valid discount codes too!) 
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